Refund Policy

Effective Date: March 1, 2025 · Last Updated: March 12, 2026

We want you to be completely satisfied with MunTalk. If you are not happy with your purchase, please review our refund policy below. This policy complies with the Canadian Consumer Protection Act and British Columbia consumer protection regulations.

1. 7-Day Money-Back Guarantee

We offer a full refund within 7 days of your initial subscription purchase, provided that:

You request the refund within 7 days of the purchase date.
You have completed fewer than 5 premium lessons during this period.
This is your first purchase (does not apply to renewals or upgrades).

2. How to Request a Refund

To request a refund, please email us at muntalkofficial@gmail.com with:

Your account email address
Date of purchase
Reason for the refund request

We will process your refund within 5-10 business days. Refunds are returned to the original payment method via Stripe.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Requests made after 7 days of the purchase date
Subscription renewal charges (you will receive a reminder email before renewal)
Accounts that have been suspended or terminated due to violations of our Terms of Service
Partial months or unused days of a subscription period

4. Subscription Cancellations

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. You will retain access to premium features until that date. Cancellation does not entitle you to a refund unless it falls within the 7-day guarantee window.

5. Annual Plan Refunds

For annual subscriptions, the 7-day money-back guarantee applies. After 7 days, no partial refunds are available for the remaining months of an annual plan.

6. Technical Issues

If you experience a technical issue that prevents you from using the service, please contact us at muntalkofficial@gmail.com. We will investigate and may issue a refund or service credit at our discretion.

7. Chargebacks

If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly as we are committed to resolving issues fairly and promptly.

8. Contact Us

For refund requests or billing questions:
MunTalk
British Columbia, Canada
Email: muntalkofficial@gmail.com
Response time: within 2 business days