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Quick answers to common questions
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Trial & Plan
29 questions found
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Why does the microphone permission popup appear every time I speak?
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The microphone button is not working. What should I do?
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My voice is not being recognized correctly. What can I do?
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Voice input is not available in my language. Why?
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I forgot my password. How do I reset it?
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I can't log in with Google on my phone. What should I do?
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How do I delete my account?
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Can I change my learning language after signing up?
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I signed up twice by accident. What should I do?
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My lesson progress was not saved. What happened?
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What is the difference between Guest, Free, and Premium?
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I lost all my hearts. How long until they refill?
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The AI tutor is not responding or is stuck. What should I do?
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Can I retake a lesson I already completed?
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The placement test placed me at the wrong level. Can I retake it?
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The subtitles / translations are not showing up during lessons.
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Translations are showing in the wrong language. What should I do?
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How do I cancel my subscription?
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I was charged but my account still shows Free. What should I do?
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Do you offer a refund?
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Can I switch between Monthly, 6-Month, and Annual plans?
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What currencies and payment methods do you accept?
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Which browsers and devices are supported?
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The audio / text-to-speech is not playing.
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The page is loading slowly or not loading at all.
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The app looks broken on my phone (layout issues).
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What happens after my 7-day free trial ends?
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How many languages can I learn at the same time?
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Is there a student discount?
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Still need help?
We usually respond within 24 hours
✉️ muntalkofficial@gmail.com